Cancellation Policy

Reservation Cancellation

• Customers may cancel their reservation at any time.
• We encourage customers to notify us of cancellations as early as possible to allow for efficient rebooking.

Cancellation Fees

The cancellation fee is determined based on the timing of the cancellation relative to the rental pickup date:

• More than 7 days before pickup: No fees
• 5–7 days before pickup: 10% of the total rental cost
• 3–5 days before pickup: 25% of the total rental cost
• 2–3 days before pickup: 50% of the total rental cost
• On the pickup day or no-show: 100% of the total rental cost

Refunds

• Refunds for cancellations will be processed within 5–7 business days of the cancellation request.
• The refund amount will be the rental cost minus the applicable cancellation fee, with a minimum cancellation fee of RM100 for cancellations less than 7 days before pickup.

Exceptions

Exceptions to the cancellation policy may be considered in extenuating circumstances, such as medical emergencies or unforeseen natural disasters. Proper documentation may be required.

Modifications

Customers are encouraged to contact us to modify their reservation if their plans change, rather than cancelling outright. Modification fees may apply.

No-Show Policy

If a customer does not pick up the rental vehicle within 2 hours of the scheduled pickup time and has not informed us of a delay, the reservation may be considered a no-show, and the entire rental cost may be charged.

Contact Information

Customers should contact Customer Service at 011-11110074 to request cancellations or modifications to their reservations.

Review and Updates

We reserve the right to review and update our cancellation policy as needed. Any changes will be communicated to customers through our website or other appropriate channels.